Privacy Policy

Pristine Home Care ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard the information you provide when you visit pristinehomecare.online, request a quote, or use our cleaning services. Pristine Home Care is a DBA of GRWTH CO LLC.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact information — name, phone number, email address, service address.
• Service details — home type, number of bedrooms, cleaning frequency, scheduling preferences, and any special instructions.
• Communication records — calls, texts, emails, and form submissions exchanged with our team.

We also automatically collect certain information when you visit our website:

• Device, browser, and operating system information.
• IP address and approximate location.
• Pages visited, time on site, and referring URL.
• Cookies and similar tracking technologies (see "Cookies & Tracking" below).

2. How We Use Your Information

We use your information to:

• Respond to quote requests and schedule services.
• Provide, manage, and improve our cleaning services.
• Send appointment confirmations, reminders, and follow-ups.
• Send promotional communications (only with your consent).
• Comply with legal obligations and protect against fraud.

3. SMS Communications

SMS opt-in information will not be shared with third parties or affiliates for marketing or promotional purposes.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to operate the site, analyze how you use it, and improve your experience. This includes Meta Pixel (Facebook/Instagram) for advertising measurement and audience building. You can control cookies through your browser settings, but disabling them may impact site functionality.

5. How We Share Your Information

We do not sell your personal information. We share information only in the following limited circumstances:

• Service providers we work with to operate our business (e.g., scheduling software, payment processors, email/SMS providers) — under contracts that limit their use of your data.
• Legal requirements — when required by law, subpoena, or to protect safety, rights, or property.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

7. Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your personal information.
• Opt out of marketing communications at any time.
• Withdraw consent for SMS messaging by replying STOP.

To exercise these rights, email us at [email protected].

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

9. Security

We use reasonable administrative, technical, and physical measures to protect your information. However, no method of transmission over the internet or method of electronic storage is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

Questions about this Privacy Policy? Get in touch:

Pristine Home Care (a DBA of GRWTH CO LLC)
Email: [email protected]
Phone: (404) 422-5144